{"id":1509,"date":"2023-08-25T07:24:50","date_gmt":"2023-08-25T07:24:50","guid":{"rendered":"https:\/\/classicpackag.wpengine.com\/?page_id=1509"},"modified":"2026-09-15T06:04:52","modified_gmt":"2026-09-15T06:04:52","slug":"faqs","status":"publish","type":"page","link":"https:\/\/omdev.ca\/classicpackaging\/faqs\/","title":{"rendered":"FAQ\u2019S"},"content":{"rendered":"<style>#sp-ea-11334 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-11334.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-11334.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-11334.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-11334.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-11334.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1784550165\"><div id=\"sp-ea-11334\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-113340\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse113340\" aria-controls=\"collapse113340\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Is there a minimum order?<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse113340\" data-parent=\"#sp-ea-11334\" role=\"region\" aria-labelledby=\"ea-header-113340\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">No, we don't have a minimum dollar order. The only minimum is by sellable unit,\u00a0 meaning you order by the bundle or case, whatever that product's standard pack size is.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-113341\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse113341\" aria-controls=\"collapse113341\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I place an order?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse113341\" data-parent=\"#sp-ea-11334\" role=\"region\" aria-labelledby=\"ea-header-113341\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">All orders need to be in writing. A PO number is preferred but not required; just send us what you need and we'll take it from there.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-113342\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse113342\" aria-controls=\"collapse113342\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I cancel an order after I've placed it?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse113342\" data-parent=\"#sp-ea-11334\" role=\"region\" aria-labelledby=\"ea-header-113342\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">Yes, but cancellations also need to be in writing. If a stock item has already been pulled for shipment, a restocking fee applies, along with any freight charges tied to the return. Custom orders require administrative approval before they can be cancelled, since materials or plates may already be in production.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-113343\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse113343\" aria-controls=\"collapse113343\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do I need to set up an account before ordering?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse113343\" data-parent=\"#sp-ea-11334\" role=\"region\" aria-labelledby=\"ea-header-113343\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">New customers need to establish credit with us by completing a credit application, which our finance team reviews before your first order ships.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-113344\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse113344\" aria-controls=\"collapse113344\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I get a sample before committing to an order?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse113344\" data-parent=\"#sp-ea-11334\" role=\"region\" aria-labelledby=\"ea-header-113344\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">Stock samples usually take 3-5 business days to arrive, and custom samples take about 5-7 days since they may need to be produced first. Keep in mind not every item is available as a sample, so ask your rep what's possible for your product.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-113345\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse113345\" aria-controls=\"collapse113345\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you handle both small and large volume orders?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse113345\" data-parent=\"#sp-ea-11334\" role=\"region\" aria-labelledby=\"ea-header-113345\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">Yes. We're accustomed to working with both low and high volumes, and our customers range from small businesses to large companies.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-113346\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse113346\" aria-controls=\"collapse113346\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What packaging products and materials do you carry?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse113346\" data-parent=\"#sp-ea-11334\" role=\"region\" aria-labelledby=\"ea-header-113346\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">As a distributor, we carry a wide range of packaging materials and supplies: corrugated cartons and mailers, chipboard and set-up boxes, mailing bags, poly bags, stretch and shrink film, strapping, edge protectors, foam and bubble, protective inner packaging like Kraft paper, void and loose fill, labels and mailing envelopes, tape, and other shipping room and janitorial supplies.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-113347\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse113347\" aria-controls=\"collapse113347\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How long has Classic Packaging Corp been in business?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse113347\" data-parent=\"#sp-ea-11334\" role=\"region\" aria-labelledby=\"ea-header-113347\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">Classic Packaging Corporation was started in 1976 by Stuart Rosen, along with two other associates, to serve the Chicago packaging industry. Stuart had already spent 10 years in the packaging business before founding the company, bringing over 40 years of industry experience with him. The company is now led by Stuart's son, Ira Rosen, who has been at the forefront of the business for close to 15 years.<\/span><\/p><\/div><\/div><\/div><\/div><\/div>\n<div style=\"display: none;\"><strong><br \/>\nMinimum Orders<\/strong><br \/>\nWe have no minimum dollar order. The only minimum is by the sellable unit (bundle or case).<strong>Custom Orders<\/strong><br \/>\nAll custom orders are subject to industry standards. Custom items might require print plates and\/or cutting dies. Custom orders are not returnable.<\/p>\n<p><strong>Credit Accounts<\/strong><br \/>\nNew customers must establish credit and complete our credit application for our financial department to review.<\/p>\n<p><strong>Orders<\/strong><br \/>\nAll orders must be in writing. PO numbers are preferred but not required.<\/p>\n<p><strong>Cancelling Orders<\/strong><br \/>\nAll orders must be cancelled in writing. Stock items pulled for shipment will be subject to a restocking fee. All freight charges incurred with returns will be applied. Custom orders will need administrative approval.<\/p>\n<p><strong>Requesting a Sample<\/strong><br \/>\nStock samples are available and usually require a 3 &#8211; 5 day lead time. Custom samples are available and usually require a 5 &#8211; 7 day lead time. Not all items are available for samples.<\/p>\n<p><strong>Requesting a Quote<\/strong><br \/>\nPlease email <a href=\"mailto:info@classicapackagingcorp.com\">info@classicapackagingcorp.com<\/a> or by phone 224.723.5157.<\/p>\n<p><strong>Hours of Operation<\/strong><br \/>\nCustomer Service Department is open from 8:30am-4:30pm CT<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Minimum Orders We have no minimum dollar order. The only minimum is by the sellable unit (bundle or case).Custom Orders All custom orders are subject to industry standards. Custom items might require print plates and\/or cutting dies. Custom orders are not returnable. Credit Accounts New customers must establish credit and complete our credit application for [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1509","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions - Classic Packaging Corp - Chicago, IL<\/title>\n<meta name=\"description\" content=\"Here are the most common and frequently asked questions for Classic Packaging Corp of Chicago, Illinois.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/omdev.ca\/classicpackaging\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - 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